Any questions about your booking ? About our timetables ?
About our boats that sail to Ushant, Molène or Sein ? You wish to know the different payment methods ?
How long in advance should I book ?
We advise you to book at least 48 hours in advance. During school holidays and especially in Summer, book at least a week in advance.
Can I amend or cancel my booking ?
Yes, you can amend or cancel your booking, you just have to contact one of our advisors :
- Ushant / Molène : +33 2 98 80 80 80
- Sein : +33 2 98 70 70 70
- Contact us section
What are your amendment terms and charges ?
If you wish to amend your booking, it is free of charge until the time originally planned for the departure within the limit of seats available.
€ 1 amendment fee : We would like to remind you that if you wish to amend your initial booking, after scheduled departure time, you will be charged a € 1,00 fee, per trip.
What are your cancellation terms and charges ?
Cancellation or delayed departure of more than 90 minutes on our behalf, you have three choices :
- 100% refund : except for passengers with an open ticket that does not state time of departure.
- The boarding pass remains valid for 1 year from the initial date of the crossing stated on the boarding pass without any possible extension.
- Rerouting by us to the final destination whenever possible (depending on timetables, boats and weather).
In the case of late arrival :
- Passengers who have arrived late will be able to obtain compensation under the terms and conditions stated in the European Regulation n°1177/2010.
- Penn Ar Bed will not refund any passenger if the delay of arrival is due to bad weather or extraordinary circumstances which prevented the transport service from being carried out.
- Passengers with an open ticket will not be entitled to compensation.
In the case of cancellation by the client before the planned date of the crossing :
- The boarding pass remains valid for 1 year from the initial date of the crossing stated on the boarding pass without any possible extension.
- If the tickets have not been withdrawn, Penn Ar Bed will issue them to the customer.
- If the new reservation is different from prior reservation (low / high season, change in rates…), this may affect price of new tickets (extra charge, or refund, difference calculated from original ticket prices and new ticket prices).
What are your refund terms ?
Ticket refund requests must be sent by mail to the head office :
Compagnie maritime Penn Ar Bed
Port de Commerce – 1er Eperon
29229 BREST CEDEX 2
Within 15 days after the date of the crossing stated on boarding pass. The unused ticket must be attached to the refund application along with the refund application form.
Can I book for my dog ?
Yes sure, round trip costs € 5,40.
Can I take my car or bike on board your boats ?
Unfortunately it is not possible to take your car on board our boats. Vehicle transport is exclusively reserved for people living on the islands all or part of the year. Also, in order to transport your vehicle, you must respect certain conditions :
- Ushant : the vehicle must stay at least 2 consecutive months on the island.
- Molène : the transport of vehicles is subject to the prior agreement of the Town Hall.
Optional insurance is offered upon registration of the vehicle. If it is not withheld, the compensation due in the event of damage will be the limitation of liability.
Transport of bicycles is possible according to the boats that sail to Ushant and Molène and must be specified at the time of booking.
Where can I purchase tickets ?
Purchase your ticket with your credit card on our online secure payment gateway. Go to the ferry terminal ticket office and upon presentation of your booking voucher, we will give you your boarding passes.
Ushant / Molène : 02 98 80 80 80
Sein : 02 98 70 70 70
At one of our 30 resellers
On holiday in Finistère ? Visit one of our partners.
How do I get my ticket ?
After paying for your ticket on our online booking site and on receipt of confirmation of the transaction, your ticket will be sent to you by e-mail as a PDF attachment.
You will need to print it off. Be sure to enter your e-mail address correctly.
If you have a discount, you will not be able to print your ticket off. You will need to download and print a voucher sent to you by e-mail and hand it in at the harbour station on the day of your departure. We will then give you your boardingt ticket.
Please note : If you are boarding at Le Conquet, we advise you to park your vehicle in the parking lot ‘Parking des îles’, an interactive ticket terminal will allow you to withdraw your tickets (open only in July / August).
I haven’t received my ticket
Your e-ticket is sent to you by e-mail and has to be printed off, once your order has been validated and paid for.
If you have not received it, no worries, you can still access it via our website.
Simply go to the My Account section after logging in. You will then have access to all your bookings.
Select the trip and ask for the ticket to be sent to your e-mail address.
If this does not work, send us a message via our Contact us section, we will send you your ticket as soon as possible.
I have lost or forgotten my ticket
If you have lost or forgotten your e-ticket, printed off after an online booking, you can reprint it at any time via your online account on our website. Simply go to the My Account section after logging in. You will then have access to all your bookings. Select the trip and ask for the ticket to be sent to your e-mail address.
If you are boarding at Le Conquet or Audierne, there are interactive ticket terminals where you can reprint your ticket. You will just need to fill in your booking number and press Print. Please note : you may only reprint your ticket only once on these interactive terminals. You will not be able to reprint your ticket at the ferry terminal if you have already printed it off on one of our interactive terminals at Le Conquet or Audierne. In the case of another loss or theft, no duplicate will be issued and will result in the purchase of a new ticket.
Do I have to print off my ticket ?
If you have booked online, it is not obligatory to print off the e-ticket. We now have a new system where you can scan your ticket prior boarding on your Smartphone. However, we do advise you to print it off, in case of any technical problems.
If you have booked at one of our resellers or desks, you must print off your ticket. If you have a discount, you will not be able to print your ticket off. You will need to download and print a voucher sent to you by e-mail and hand it in at the harbour station on the day of your departure. We will then give you your boarding ticket.
What security does the E-transactions solution use ?
The online payment solution is secured thanks to the standard encryption system: “VeriSign Secured SSL protocol”.
No one has computer or print access to the buyer’s bank account.
All merchants equipped with the E-transactions solution to manage and secure their transactions are identified via a Distance Sales electronic payment contract. This helps to protect the buyer.
How can I make sure that I’m in secure mode when paying online ?
A closed padlock appears in your open window.
The beginning of the website address starts with https:// instead of http://
The letter « s » lets you know that you are on a secured encrypted page.
How can I get an invoice ?
Send us a message via our Contact us section. Make sure to specify your booking number and we will send you an attestation within 8 days.
When the padlock does not appear, what does it mean ?
The padlock may not appear because the payment page is displayed in a frame or some items such as images are not secure.
This does not mean you are not in encrypted mode because the main page is always secured. To check it, right click on the page and select Properties to view the URL.
What payment methods are accepted ?
Accepted payment methods for your online reservations :
Payments by check, holiday checks and cash are accepted but only for payments made at one of our harbour stations or at our 37 tourism offices.
Is your online payment system secure ?
Our online payment system is 100% secure.
Penn Ar Bed uses Crédit Agricole as their online payment gateway.
What are your prices ?
Find all our prices in the Timetables & Prices section.
Our prices vary, we have Low Season prices and High Season prices, be careful to check our price calendar.
Are tickets the same price for a departure from Brest / Le Conquet / Camaret / Audierne to Ushant / Molène / Sein ?
All our prices are the same from every port of departure to the 3 islands.
Are there discounts for students / seniors ?
Unfortunately, we do not offer these types of discounts.
However, it is cheaper to book during “Low Season” (from 1st October to 30th June) excluding weekends in May and June.
We also offer a 20 % discount offer on 4 weekends in the year.
What discount do I get at Océanopolis with my Penn Ar Bed ticket ?
On presentation of your Penn Ar Bed ticket you will get € 1 off your Océanopolis ticket.
Keep your Océanopolis ticket and you will benefit from a 10 % discount on your next Penn Ar Bed round trip (one ticket by transaction).
What is the minimum number of passengers required to constitute a group booking ?
You need to be at least 20 people leaving and coming back at the same date and time.
→ Enquiries here.
When is the best time to book tickets ?
We advise you to book during the « Low Season » : (1st January to 30th April – 1st October to 31st December – From Monday to Sunday in May and June).
We also offer a 20 % discount on 4 weekends in the year : 7th – 9th April, 23rd – 25th June, 22nd – 24th September and 20th – 22nd October.
Check out our price calendar in our Timetables & Prices section.
Is there a way for me to benefit from discount prices by subscribing to your company ?
Yes, you can benefit from a 10 % discount on « Low Season » and « High Season » rates by subscribing to our annual membership. It is simple, you just have to buy a card from one of our harbour stations for € 10.
How many departures from Brest are there to get to Ushant or Molène ?
We offer a departure from Brest at 8:20am every day of the year. The boat stops off at Le Conquet around 9:30am, which is the main port of departure before sailing to Molène and Ushant.
If you are coming from far away, you have the possibility to stay in a hotel over night near our harbour stations.
How can I get your timetables ?
All our timtables are available in our Timetables & Prices section. Book online, and check the number of available seats left on board.
In case of a change of schedule or cancellation of a crossing, how can I get the information ?
We have recently developed a SMS alert system, which informs you directly of any changes in our timetables. If there is any change in your booking, we will inform you as soon as possible. Make sure you specify your mobile number whilst booking online.
Our SMS alert system is also relayed and updated on our website.
In the case of bad weather conditions, on Audierne ↔ Sein crossings, the departure may be made from Douarnenez.
What are the durations of each crossing ?
30 minutes between Le Conquet and Molène ; 1 hour between Le Conquet and Ushant ; 1 hour 30 between Brest and Molène ; 2 hours between Brest and Ushant ; 1 hour between Camaret and Ushant ; 1 hour between Audierne/Esquibien and Sein ; 2 hours between Brest and Sein ; 1 hour 30 between Camaret and Sein.
Le navire titulaire de la ligne Ouessant/Molène est le Fromveur II et permet de transporter 365 passagers.
Le navire titulaire sur la ligne Audierne/Esquibien et Sein est l’Enez Sun et permet de transporter 250 passagers.
Where can I park before taking the boat ?
Find all the info about parking your vehicle before taking the boat at our harbour stations…
Sailing to :
What are the boarding provisions…
For disabled passengers :
Whilst booking, please inform us that you are a disabled passenger, make your assistance request or declare your needs at least 48 hours before your departure so that we can organize your trip in the best way possible. For safety reasons, you will board a classic wheelchair and the “electric” wheelchairs will be craned up. In order to facilitate access on board (access to the elevator…), we invite you to check-in a little bit earlier. Some of our boats have undergone improvements to ensure safe transport (reserved spaces, call button to alert the crew in the case of a problem, wheelchair fastening system). The crew members have also undergone training for better care. An “off-road” wheelchair suitable for hiking disabled passengers is available at Molène’s harbor station.
For pregnant passengers :
After the 6th month of pregnancy, pregnant passengers must have a medical certificate with them to allow them to board. We have all rights to decline boarding to any pregnant passenger that has experienced medical problems. The Captain has all rights to decide whether or not it is safe to board (weather conditions).
For underage passengers :
Underage passengers must travel under the supervision and responsibility of their parents or a legal guardian. Penn Ar Bed staff may refuse children on board traveling alone who, on the date of crossing, are under 12 years of age. Penn Ar Bed shall not be liable for any direct or indirect loss or damage of any nature or cost resulting from the denied boarding of a child under 12 years of age traveling alone.
What document do I need to show whilst boarding ?
All passengers, including children and passengers travelling free of charge must be in possession of a valid ticket or have their e-ticket ready to scan on their Smartphone.
In case of any inspection on board, all passengers who have discounts for their tickets must be able to give personal proof (card, discount proof). In the case of an invalid ticket, the passenger must pay for a full price ticket.
What is the latest check-in time ?
You need to be at the port of departure at least 45 minutes before the boat sets sail. During school holidays, arrive at least 1 hour before, especially if your departure is planned at Le Conquet.
When must I collect my tickets ?
Any time up to 20 minutes prior departure. 30 minutes for all passengers who have bags to check in. After this time, we have all rights to decline your boarding and to resell the tickets.
I am travelling with luggage, what do I have to do ?
All luggage must be weighed, including hand luggage. Time registration deadline for passengers with luggage is 30 minutes before departure.
Two hand luggaged per person is allowed. Your hand luggage stays with you during the crossing(according to ships). Luggage is limited to 30 kg per adult passenger or 15 kg per child passenger.
Other luggage has to travel in a container.
If you haven't found the answers you were looking for in our FAQs section, please contact us via our online contact form.