Cancellation or delayed departure of more than 90 minutes on our behalf, you have three choices :

• 100% refund : except for passengers with an open ticket that does not state time of departure.
• The boarding pass remains valid for 1 year from the initial date of the crossing stated on the boarding pass without any possible extension.
• Rerouting by us to the final destination whenever possible (depending on timetables, boats and weather).

In the case of late arrival :

• Passengers who have arrived late will be able to obtain compensation under the terms and conditions stated in the European Regulation n°1177/2010.              
• Penn Ar Bed will not refund any passenger if the delay of arrival is due to bad weather or extraordinary circumstances which prevented the transport service from being carried out. 
• Passengers with an open ticket will not be entitled to compensation.

 In the case of cancellation by the client before the planned date of the crossing :

• The boarding pass remains valid for 1 year from the initial date of the crossing stated on the boarding pass without any possible extension.           
• If the tickets have not been withdrawn, Penn Ar Bed will issue them to the customer. 
• If the new reservation is different from prior reservation (low / high season, change in rates…), this may affect price of new tickets (extra charge, or refund, difference calculated from original ticket prices and new ticket prices).