What are your cancellation terms and charges ?
Cancellation or delayed departure of more than 90 minutes on our behalf, you have three choices :
- 100% refund : except for passengers with an open ticket that does not state time of departure.
- The boarding pass remains valid for 1 year from the initial date of the crossing stated on the boarding pass without any possible extension.
- Rerouting by us to the final destination whenever possible (depending on timetables, boats and weather).
In the case of late arrival :
- Passengers who have arrived late will be able to obtain compensation under the terms and conditions stated in the European Regulation n°1177/2010.
- Penn Ar Bed will not refund any passenger if the delay of arrival is due to bad weather or extraordinary circumstances which prevented the transport service from being carried out.
- Passengers with an open ticket will not be entitled to compensation.
In the case of cancellation by the client before the planned date of the crossing :
- The boarding pass remains valid for 1 year from the initial date of the crossing stated on the boarding pass without any possible extension.
- If the tickets have not been withdrawn, Penn Ar Bed will issue them to the customer.
- If the new reservation is different from prior reservation (low / high season, change in rates…), this may affect price of new tickets (extra charge, or refund, difference calculated from original ticket prices and new ticket prices).